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This text aids both students and practitioners in articulating the elements of program evaluation, deepening their understanding of the contextual issues that surround and shape an evaluation. Authors Stephen A. Kapp and Gary R. Anderson offer readers details on the application of useful and accepted evaluation methods. It also shows readers how to make sound decisions in balancing techniques and strategies with the realities of the agency environment. Key Features Ethical considerations related to collecting data from service consumers and working with agency personnel Strategies for accommodating cultural and ethnic differences when collecting program evaluation data Techniques for engaging agency personnel and key constituents in the entire evaluation process Accompanied by robust ancillaries This text is accompanied by a robust companion site. The password-protected Instructor's Site features: Sample Syllabi PowerPoint Slides Test Bank The open-access Student Study Site offers: Quizzes Journal Articles Web Resources and Activities This text is designed for upper-level undergraduate and graduate courses in program evaluation within departments of social work, mental health, and human services. It is also a great resource for practicing professionals, supervisors, and managers.