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In today’s corporate world when it comes to customer service, “good” isn’t good enough. One needs to deliver services that are truly outstanding for the company to thrive. This book provides quick tips and strategies for improving – and then maintaining – the quality of the experiences. It gives smart and practical solutions for: Planning and goal setting Effective communication Leadership Preparing for change Continual learning Coaching and development Effective feedback Motivation and problem-solving meeting Conflict resolution Follow-up and staying on top of game And much more Table of Contents Acknowledgments. Introduction. Customers: Delight Your Audience. Performance: Your Role of a Lifetime. Planning: A Good Script Begins with Thoughtful Consideration. Communication: Choose the Right Lines in the Script. Leadership: Great Performances Need Great Direction. Preparation: Things Are Going to Change. Training: Learn Your Lines. Teamwork: The Actors Make the Cast. Motivation: Monitoring the Process. Feedback: Rave Reviews and Poor Reviews. Meetings: On-the-Spot Rehearsals. Conflict: Every Production Has Turmoil. Commitment: Take It from the Top. Quick Tips: Cue Cards. Index.