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About The Book: The book is an exploration of the intricate human dynamics shaping the performance of private sector banks in the North-East region of India. The motivation stemmed from an intellectual curiosity about the unique challenges faced by the workforce in this part of the country. The competency frameworks operate within the banking sector, especially in the context of rapid digitization, increasing customer demands, and regional disparities in infrastructure and financial awareness, which has been a much-needed area of investigation. The research draws heavily from real voices—branch managers, clerical staff, HR professionals—who, despite demanding schedules, extended their cooperation with honesty and warmth. As this work transitions from a thesis to a published volume, I hope it inspires further academic inquiry into regional human resource ecosystems and prompts institutions and policymakers to reimagine competency development as a tool for inclusive and sustainable progress. About The Author: Debanjalee Chakravorty is currently serving in the Department of Management at the Centre for Distance and Online Education, Assam Don Bosco University, Guwahati. She holds a Ph.D. from North Eastern Hill University (NEHU), Meghalaya, and obtained an MBA from Assam University, Silchar. With over 12 years of dedicated experience in academia, she has previously worked as a Guest Faculty at ICFAI University, Meghalaya, and NEHU, Tura Campus. She has also held a full-time faculty position at Gurucharan College, Silchar. Dr. Chakravorty has contributed to the field through the publication of five research papers and has actively participated in various national and international conferences. Her academic journey reflects a strong commitment to teaching, research, and the development of management education. Jaynal Ud-din Ahmed completed his M. Com (Accounting & Finance), Ph.D., and a Master’s degree in Law (LL.M). He has completed successfully four sponsored major res