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We at we are dedicated to helping our customers have positive experiences with the reed diffusers we offer. For those of you who are new to reed diffusers, here are some instructions & helpful hints: 1. Place the sticks that came with your reed diffuser into the bottle to absorb the diffuser oil 1 Flip sticks so that the "dry" side of the sticks is now closest to the bottle and the saturated end is in the air. 2 Place unsaturated (dry) end of the sticks into the bottle. 1 Let your reed diffuser naturally permeate your space. Reed diffusers will continue to evaporate into the air, creating a subtle and luxurious scent.