3 Review(s)

UNIT – I Definition – Methods – Types – Principles of effective communication – Barriers to communication – Business Letters – Layout – Use of Capital Letters in writing. UNIT – II Kinds of Business Letters: Interview – Appointments – Acknowledgement promotion – Enquires – Replies – Orders – Sales – Circulars – Complaints – Use of Mobile Phones in communication and modern application software in Mobile Phones communication. UNIT –III Bank Correspondence – Insurance Correspondence – Agency Correspondence – Correspondence with shareholders, Directors. UNIT – IV Report writing – Agenda, Minutes of Meeting – Memorandum - Office order Circular - Notes. UNIT – V Modern forms of Communication – Fax – e.mail - Video conferencing – Internet Website and their use in Business.