3 Review(s)

This book simply and elegantly demonstrates how to measure performance improvement. It deserves a place on the shelf of practitioner and client alike. At last, a book about improving human performance that demonstrates what we say we do: influence measurable improvement. In the foreword, Dr. Carl Binder describes Case Studies In Performance Improvement: Getting Results as an attempt to recapture the cultural value of objective measurement and data-based decision making from our roots.... The data presented in this book is real, succinct, and thoroughly interesting. Using a simple case presentation style, Case Studies In Performance Improvement: Getting Results describes 22 specific applications of performance improvement. Each case includes the problem or opportunity prompting the need for action; a description of the intervention; and most importantly, documentation of the interventions impact in simple graphical form. This graphical display of performance data illustrates an important point: performance improvement is about measurable performance results, and documenting performance results can and should be very simple.