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This book will serve as a guide to airline passengers and a magna carta in the hands of airlines managers to better understand the different types of airline passengers. The present study uses the ‘Justice Theory’ framework and links the combined effect of severity and controllability of service failure situations to the justice based recovery expectations of airline passengers. The consumer expectations are comprised of Distributive justice, Procedural justice, and Interactional justice needs as stated in the Justice Theory. The integrating effects of severity and controllability on the justice based recovery expectations are the key issues that this dissertation unfoldsThis study concludes that justice based recovery expectations in complaint redressal depends on the combined effect of severity and controllability of the failure situations as perceived by the airline passengers. Further, differences are also noted among the types of passengers within each type of situation.