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About The Book:- The book edited by Prof . Paul has insightful analysis of the present existing scenario of Consumer Disputes Redressal Fora and uncovering who e gamut of i s sues and challenges that has been crept in under various circumstances over the years while delivering the consumer justice in our country established under the benevolent Consumer Protect i on Act , 1986. I t al so provides us pragmatic and effective remedy , and other complimentary arm to tackle the ever rising market menace of market injustice as well as to strengthen the unique quasi-judicial Fora which are supposed to protect the interests of consumer by providing speedy, inexpensive and efficacious remedy by doing away with evils of ordinary court system, and thereby help protect and strengthen the consumer movement in India. The edited volume analysed in depth several vital issues and highlight pragmatic options and/ or solution considering the weaknesses of the present system , namely the Court - annexed mediation mechanism, not as an alternative but as complimentary to fulfill the objectives of the benevolent Act in right earnest (by amending the Act) to reduce to agonizing delay in justice delivery to the aggrieved consumers who approach the Fora. The economic liberalization and globalization have given us choices but this scenario also forced billions of consumers confront daily various kinds of disgruntled powerful opponents who bulldoze consumers and perpetuate market injustice for sheer profit. They need to be dealt with heavy hands by the Fora as envisaged in the Act to check the rising menace of market injustice and thereby help restore the consumer confidence in the Fora. ……About The author:- M.C.Paul (b. 1955) graduated with Economic Honours in 1974. He is M.A.., M.Phil and Ph.D in Sociology with interdisciplinary perspective from Jawaharlal Nehru University. Since 1986, he is on the Faculty of Group of Adult Education, School of Social Sciences, Jawaharlal Nehru University, New Delhi. He has wide experience and is actively involved in research, extension and teaching. His research interests are in varied field of social sciences like consumer rights education, adult education, skill education, youth and drug abuse, etc. the areas in which he has several publications in the form of articles, books and manuscripts. He was associated with several international and national projects. He has authored/edited nine books on different topics. He was the Director of Group of Adult Education. At present he is serving as a professor in the Faculty of Adult Education, School of Social Sciences-I, Jawaharlal Nehru University , New Delhi. …..CONTENTS: Foreword.11 Introduction.13 1.Consumer Protection Law and Redress Mechanism in Asia – An Overview.25 RSN Sharma 2.Status and Position of Consumer Disputes Redressal Mechanism: Issues and Challenges.45 MC Paul 3.Role of Consumer Disputes Redressal System: Issues, Challenges and Opportunities.73 Prem Lata 4.Analysis of Consumer Dispute Redressal System in Three States of India.87 Patrick Von Braunmuehl 5.Consumer Redressal System in India: How are they Efficient?.105 Sheetal Kapoor 6.Consumer is God, Forum is to Protect: Advocate’s Experience of Consumer Fora.121 Biraja Mahapatra 7.Position of District Consumer Courts in India: From a Consumer Perspective.127 Savita Hanspal 8.Consumer Disputes Redressal Mechanism-A Case Study of District Forums of Jharkhand.141 Sapna Chadah andPankaj Singh 9.Unfair Trade Practices and Consumer Exploitations in India: How Can These be Eliminated?.157 B. Vaidyanathan 10.Role of Mediation in Settling Consumer Disputes: An Experimental Case of West Bengal.171 PK Agrawal 11.Consumer Welfare and Protection in India: Present Scenario.183 Meenu Agrawal 12.Consumer Law in India and How a Dream House Became a Nightmare.195 Atulesh Kumar 13.Consumer Protection Law in India: Some Crucial Cases on Banking—An Overview.205 Parmarthy Venkataramana 14.New Age Consumers in India: Challenges and Effectiveness of Redressal Mechanisms.221 Hari Dev Goyal 15.Challenges of Consumer Fora in India: An Urgent Need for Integration of Mediation Mechanism.231 MC Paul 16.Challenges and Prospects of Consumer Rights with Special Reference to Rural India.261 Vinod Kumar 17.Collective and Individual Consumer Redressal in Germany: How Effective Role is Played by NGOs.279 Gerd Billen 18.Relevance of Alternative Dispute Resolution (ADR) and Consumer Disputes Redressal.289 Shiv Kumar 19.Consumer Rights Protection and Consumer Redressal Fora in India: Why an Alternative Dispute Resolution in India is Necessary?.297 Apurva Dave Appendix-I: Recommendations to Strengthen Consumer Redressal Forums by the Participants of Twoday National Seminar on “Role of Consumer Disputes Redressal System in India Issues, Challenges and Opportunities”.303 Bibliography.313 Index .333 List of Contributors.351