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This book shows you the steps to take to improve quality, increase productivity, reduce costs, and, as a result, compete more effectively in the global marketplace. After discussing the basics, this book shows the details of implementing a continuous quality improvement system, including the tools and techniques used for analysis. Chapters include: What is a Quality System? Tools for Continuous Quality Improvement , Planning for Improvement, Training for Improvement, Team Building, Setting Priorities, Goal Setting, Problem Solving, Rewarding, and Avoiding Failure.