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Do you find it difficult to: Negotiate a pay rise? Discuss relationship problems with your partner? Ask an awkward favour? Confront a neighbour or friend? Much as we try and avoid them, difficult conversations are part of life. And we often handle them badly. This ground-breaking book will give you the know-how to tackle even the most challenging conversations: Know when to speak - and when to listen Stop laying blame and start being positive The role of feelings: yours and theirs Say what you mean - don't make others guess Understand what's not being said as well as what is Transform a battle into a learning conversation Follow this practical step-by-step method and your conversations will be transformed into productive, problem-solving experiences.