3 Review(s)

Difficult Conversations: How to Discuss What Matters Most, authored by Douglas Stone, Bruce Patton and Sheila Heen, is a book about having the most difficult conversation in the most sensible manner. Summary of the Book If you are one of those who feel a little conscious while talking to your boss or colleagues or even a stranger, here is a book that might help you with that. The book focuses on dealing with this verbal exchange of words with different people from different backgrounds and in different scenarios. The book contains different concepts like The Problem, Shift to a Learning Stance, The What Happened? Conversation, The Feelings Conversation, The Identity Conversation, Create a Learning Conversation, Ten Questions People Ask About, and Difficult Conversation. A must have for those who wish to mend their conversational skills. About the Authors Douglas Stone is the Lecturer on Law at the reputed Harvard Law School. He teaches Negotiation there. He is also the Managing Partner at Triad Consulting Group. Bruce Patton is associated with the Harvard Negotiation Project as a Distinguished Fellow. He was also the Co-Founder of the project along with Roger Fisher and William Ury in the year 1979. Sheila Heen is the Lecturer on Law at the reputed Harvard Law School. She is also the Managing Partner at Triad Consulting Group. Along with this, she teaches various courses for executives and lawyers.