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Written in simple English and adapted for academic purposes. Text boxes on various topics such as clinical notes, supporting concepts, reflective time out, tips and skills, research examples, and biographical notes. Figures, tables and flow charts to illustrate the text. Photographs of student nurses demonstrating communication skills. Multiple-choice questions and assignment questions at the end of each chapter for discussion and learning. Simple consciousness-raising and vocabulary-enhancing word puzzles. A comprehensive glossary of terms in nursing and health care, and of the less common English words. For Instructors: PowerPoint Presentations, for students answer key for multiple-choice questions, solutions of word puzzles.