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In a world of continuous change, downsizing, and a press for speed, high quality relationships are extremely valuable: they create and sustain employee resilience and flexibility; facilitate the speed and quality of learning, and build individual commitment and cooperation. The aim of this book is to help individuals think creatively about ways to build high quality relationships at work. Using energy as a measurement, the author describes the power of positive and negative connections in people?s experience at work and provides three pathways for turning negative relationships into positive ones. Special Feature Dutton wrote an article on this topic, entitled Leading in Times of Trauma, for HBR that appeared in the January 2002 issue Provides practical steps to enhance the quality of relationships at work: 3 pathways for turning negative relationships into positive ones Cartoons, figures, tables, and the like will help animate and deepen understanding for the reader This is the 16th book in the UMBS series About the Author Jane Dutton is the William Russell Kelly Professor of Business Administration at The University of Michigan. She has been researching and teaching on the topic of building effective relationships for several years and is working with several organizations on interventions. She is the author of numerous articles in the area of relational work in organizations that have appeared in Academy of Management Review, Strategic Thinking, and Administrative Science Quarterly among others. Dutton's article, Leading in Times of Trauma, appeared in the January 2002 issue of HBR. She is also the author of two books. Dutton lives in Ann Arbor, MI. Table of Contents Series Foreword Preface Creating Energy Through High-Quality Connections Respectful Engagement Task Enabling Trusting Dealing with Corrosive Connections Building High-Quality Connections in Your Organization Notes The Author Index