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The breakdown of working relationships can be a damaging influence on any organization. Not only can the best product or service be undermined or destroyed, but companies are put at risk of costly litigation. When this happens, mediation offers a constructive tool to resolve workplace differences and grievances. The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature of mediation, its uses and the skills needed to employ it. Presenting a range of techniques and processes and a number of case studies, the book offers effective advice for resolving conflict at all levels one-on-one disputes, team discord and even boardroom wrangles. The authors offer practical guidance on issues including • Why conflicts arise • Dispute resolution methods • Introducing mediation to the workplace • Team mediation and group dynamicsWritten primarily for those people in organizations who are on the front line and who have to anticipate, pre-empt or defuse conflicts on a daily basis, this book is an indispensable reference for those looking to promote productive working relationships.About Author:S Nora Doherty is one of the leading UK independent consultants in the field of workplace mediation for businesses and organizations, founder and Director of Professional Mediation Resolutions (PMR) Ltd, and she has been a mediator and trainer for many years. Marcelas Guyler is a business trainer, communications and development consultant, workplace mediator, and principal consultant of the Mediation Cultures and Resolutions Group (MCRG).