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Companion reference guide appropriate for a wide range of health care workers including students taking courses in EMT, Nursing, Certified Nursing Assistant, Home Care and Hospital Security training. In response to the growing statistics of violence against healthcare providers, two seasoned professionals in healthcare aggression management analyze specific cases of violence and examine alternative approaches to facilitate safer outcomes. Applicable to pre-hospital, acute care and long-term care, the book provides students with de-escalation techniques and guidelines for recognizing and diffusing aggressive behavior before it becomes violent.