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The authors of this book have based their work on three guiding principles: There is a need for any business managers to understand practicalities of people-management skills Technical competency can be important to a business but it is not in itself sufficient for business survival of small and medium sized enterprises which need to achieve both people and process excellence to be effective The concepts and methods presented in this book is addressed to all sectors. The main objectives of the book is to persuade organizations to focus more on employee skills as a means of improving overall business productivity and to convince the importance of employee engagement. The concepts and methods are articulated in a simple and understandable presentation. Employee engagement can be the safest, quickest and cheapest way of transforming your organization, delivering step-changes in efficiency, quality, employee morale and profitability in businesses ranging from local authorities right through to the smallest manufacturers. Growing Your Own Heroes is the key to greater organizational prosperity. Table of Contents Figures. Dedication. Authors. Foreword. 1. Introduction. 2. The Route Map. 3. Taking the Plunge. 4. Find Out What the Buggers Think! 5. Setting an Example. 6. Action Planning: Moving from Ambition to Reality. 7. Quick Wins I: Communication. 8. Quick Wins II: Recognition. 9. Quick Wins III: Management Style. 10. Summarising the Quick Wins. 11. Going for Customer Delight. 12. Working Together. 13. Creating the Infrastructure. 14. Team-working & Empowerment. 15. Cashing In I: Background. 16. Cashing In II: Techniques. 17. Case Study: Uniworld Communications Ltd. 18. Back to Square One. Appendices 1. Perception Barrier Analysis: A Typical Grouping. 2. Perception Barrier Analysis: Questions. 3. Business Link Case Study. Index.