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Soft skills are character traits and interpersonal skills that characterize a person’s relationships with other people. In the workplace, soft skills are considered to be a complement to hard skills, which refer to a person’s knowledge and occupational skills. Employers look for a balance of hard skills and soft skills when making hiring decisions. Soft skills training is training to help develop or improve interpersonal skills. It consists of lessons to improve communication, increase active listening, resolve conflicts, and more. This book covers all the aspects of soft skills and different ways to develop them.