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Delve into the intricacies of the Order to Cash (O2C) process, focusing on Accounts Receivable, with "IGNOU BPOI 104: Order to Cash (O2C, Accounts Receivable) Study Guide," meticulously crafted for IGNOU students. This comprehensive resource navigates the multifaceted landscape of order management and accounts receivable functions within business process outsourcing (BPO) operations. From understanding the O2C lifecycle and customer relationship management to mastering order processing, invoicing, and collections, each chapter provides invaluable insights to empower learners with the knowledge and skills needed to effectively manage the O2C process. Through a blend of theoretical frameworks, practical examples, and case studies, students are equipped to analyze customer orders, generate invoices accurately, monitor receivables, and facilitate timely collections. Whether exploring sales order management, credit control, or cash application, this guide serves as an indispensable companion for aspiring BPO professionals, sales administrators, and individuals seeking to excel in accounts receivable roles within BPO environments.