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There's more to performance man-agement than the yearly review. Here's how to get exceptional perform-ance from every employee. Moving beyond more traditional per-formance review methods, Improving Performance Through Appraisal and Coaching gives you the tools you need to build a genuinely proactive perform-ance management program, no matter where you work. Whether you're an HR professional, a trainer, a manager, or an executive, the fully updated second edition of this classic book. will help you Start a new program or tailor your existing one to get maximum results. Understand job segments and set performance standards. Use coaching as an integral, ongoing driver of performance. Streamline the appraisal process. Prepare and conduct more effective appraisal interviews. Establish improvement plans. And much more. The book features dozens of reproduci-ble forms that you can use as is," or easily adapt to your organization's needs and processes. New examples cover fields that have changed most dramatically in the last two decades, such as technology and customer service. Clear, instructive examples from a variety of industries, plus two complete case studies, illustrate the power of Donald Kirkpatrick's ap-proach to performance management. The author has been recognized as a leading thinker in the field for more than 40 years. Similarly, the book has been regarded as a classic since its original publication in 1982, and has served as a practical and universally applicable guide for countless managers, trainers, HR professionals, and the organizations for which they work. Table Of Contents Foreword Preface Acknowledgments A Conceptual Framework for the Appraisal/Coaching Process Pretest 1. Introduction and Overview How to Get Maximum Performance from Employees The Performance Review Program 2. The Basis for Appraisal Significant Job Segments Standards of Performance 3. The Appraisal and the Interview The Appraisal Process Preparing for the Appraisal Interview Conducting the Appraisal Interview 4. The Performance Improvement Plan Preparing an Effective Plan 5. On-the-Job Coaching The Effective Coach Coaching Approaches and Techniques 6. Five Program Requirements An Effective Performance Review Program Posttest Test Answers and Reasons for Them 7. Leaders Who Coach Create Coaching Cultures The Benefits of Integrating Coaching for Leaders Evoking the Coach Within The Elements of a Coaching Approach Creating a Coaching Culture Conclusion 8. Evaluating a Training Course on Performance Appraisal and Coaching 9. Case Study: Carillon Health System 10. Notes from the Field The Accenture Philosophy Managing Performance A Performance Management System Seven Coaching Principles Manager as Coach Coach as Facilitator Coaching Managers Through the Appraisal Process 11. Sample Forms A Final Word Selected References Index