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Employee under-performance is expensive, time-consuming and bad for workplace morale. Improving Employee Performance Through Workplace Coaching is essential reading for managers who want to improve employee performance and prevent costly employee dismissals and disputes through early intervention procedures. Drawing upon the authors’ experience of developing a risk management approach to people management, this book covers all the tools required for implementing a performance management system and includes: How to develop a code of conduct How to set the scene for workplace coaching How to conduct formal reviews How managers can prepare in order to coach competently What actions to take when an employee does not respond to workplace coaching Illustrated with case studies, Improving Employee Performance Through Workplace Coaching provides an easy-to-use “building block” approach to managing the learning process. It is written in an accessible and clear style for both senior and the line mangers. About The Author Earl Carter runs his own consultancy business advising organizations on managing performance, workplace assessment, learning and development. He is co-author of a number of books on training, coaching and mentioning. Frank McMahon is a management consultant specializing in performance improvement processes. He is also the author of several books on measuring performance and employee relations. Table of Contents Introduction Managing people Who is the approach for? Key features A purpose-built approach Getting started Establishing clear expectations The development process - code of conduct The development process - performance standards Preparing to coach people Setting the scene for workplace coaching Job design/work organization Performance-based selection Induction What is a workplace coach? Operating as a coach on the job Providing informal feedback on the job Key features The quality and integrity of evidence Operating as a coach during a formal review Providing formal feedback off the job A: Designing a structure for a formal review (feedback) Preparing for a formal review B: Conducting a formal review Developing coaches for managing people A: Leaming design B: Training design Summary The road to goodbye: when dismissal is the only solution Background Conduct and capacity to perform A risk management approach to people management Analysis of approaches to people management Identifying the risks Developing treatments for identified risks (an insurance policy and a driver for continuous improvement) The costs Preparing your workplace Barriers to improving people management Getting started A reminder of the nine principles The last word.