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Effective incident detection, response, clearance and recovery from vehicle disablements and accidents can save commuter hours, fuel and money. This book describes an integrated traffic incident management system and related software designed to facilitate inter-agency communication and help transportation officials co-ordinate response activities so that traffic flow is restored to normal as soon as possible. Using data models and based on real-world research, the book shows how to develop and implement an automated incident management system capable of displaying maps, handling network queries, dispatching response vehicles, estimating incident duration, generating response plans, recommending diversion plans, and facilitating inter-agency communication. Prototype software developed to support group decision-making is described and shows readers how to make the best use of computer technologies such as GIS and expert systems in improving incident management.