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The Council for the Indian School Certificate Examination (CISCE) conducts the Indian School Certificate (ISC) examination for Class XII. This book has been designed for the students preparing for the ISC Class XII Business Studies 2017 examination. The present book for ISC Class XII Business Studies examination has been divided into 13 chapters namely Staff Recruitment & Selection Procedure, Staff Training, Staff Morale, Staff Remuneration, Staff Motivation, Staff Leadership, Staff Promotion, Transfer & Dismissal, Communication : An Introduction, Office Communication, Visual Communication, Written Correspondence and Managing Mails, each containing previous years & rsquo; solved papers of ISC Class XII Business Studies examination. The book contains last 17 years & rsquo; (2000-2016) Previous Years & rsquo; Solved Papers of ISC Class XII Business Studies Examination with detailed solutions so as to make it easy for the students to comprehend the concepts on which the questions are based. The book also contains quick revision notes provided within each chapter. Also five sample question papers which have been designed strictly according to the syllabus and the examination pattern of 2017 ISC Class XII Business Studies Examination have been provided in the book. The book also contains 2015 & 2016 Solved Papers of ISC Class XII Business Studies Examination to help aspirants get an insight into the recent examination pattern and the types of questions asked therein. As the book contains ample number of previous years & rsquo; solved papers, it for sure will help the aspirants get an insight into the examination pattern and the types of questions asked in ISC Class XII Business Studies Examination., About the Author : An editorial team of highly skilled professionals at Arihant, works hand in glove to ensure that the students receive the best and accurate content through our books. From inception till the book comes out from print, the whole team comprising of authors, editors, proofreaders and various other involved in shaping the book put in their best efforts, knowledge and experience to produce the rigorous content the students receive. Keeping in mind the specific requirements of the students and various examinations, the carefully designed exam oriented and exam ready content comes out only after intensive research and analysis. The experts have adopted whole new style of presenting the content which is easily understandable, leaving behind the old traditional methods which once used to be the most effective. They have been developing the latest content & updates as per the needs and requirements of the students making our books a hallmark for quality and reliability for the past 15 years.