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In the current competitive world, business enterprises face different challenges in managing their IT infrastructure. To handle these challenges, IT Infrastructure Management offers focused and efficient solutions. Businesses can achieve cost-effective and efficient delivery by using the proven delivery models, mature techniques, standardized tools and robust process presented in this text. It will help businesses offer reliable, round-the-clock availability of services, efficient management and optimum scalability. This book emphasizes: IT Infrastructure and ITIL. Service Delivery Process. Service Support Process. Storage Management. Security Management. IT Ethics.