3 Review(s)

A really useful guide which introduces and explains IT Service Management to Foundation Examination candidates and to anyone looking co gain an understanding of the ITIL service management framework. This book is unique in that, as well as providing a revision aid to exam candidates, the authors have used their collective experiences to help readers actually understand ITIL, not lust memorise it. For those working in IT or service management and for anyone looking to develop an IT career, this book is a must-have. It condenses the essence of the 2.000 pages of the main library into an easy-to-read description of the ITO_ service management life cycle, principles and processes. The real-life examples help those new to the world of IT and service management. This new edition includes the new processes of: business relationship management: design coordination: strategy management for IT services; transition planning and support. Salient Features Fully aligned to the 2011 edition of ITIL Self-contained chapters which can be read in 5-10 minutes Easy-to-read summaries Exam technique tips Shows how organisations can reap the benefits of better performance, consistency and lower costs