3 Review(s)

How has technology changed customer service? How technology can affect customer satisfaction? With technology on the rise, long waiting times and slow responses are no longer acceptable and may negatively influence sales. Thus, companies have to keep abreast of the latest tech trends and tools and integrate them into business processes proactively to achieve the highest level of customer satisfaction. How has digital marketing affected consumer Behaviour? The art of storytelling in digital marketing can evoke emotions and build lasting relationships. Personalized email campaigns have a profound impact on consumer engagement. Building relationships through targeted communication is crucial for brand loyalty. How does innovation affect consumer behavior? Past research suggests that the addition of novel attributes is likely to improve product evaluation and sales, since consumers interpret these attributes as additional benefits provided by the manufacturer.Innovation profoundly impacts consumer behavior through the introduction of new products, enhanced convenience, technological advancements, and changes in communication channels. The personalization enabled by data analytics and AI, along with a focus on environmental and social impact, plays a pivotal role. In my this book, I shall discuss whether how technology may bring positive or negative emotion to influence consumers.