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About the Authors Frank Scott - Lennon is the creator of ManagementBriefs.com and is also an experienced Management Consultant. Frank works with national and international business organisations, Government departments and charities. His key focus areas are Performance Management, Change Management, Bullying and Harassment - Mediation and Investigation, Corporate Governance, Coaching and Mentoring, Team Development, Strategic HR and IR Conor Hannaway is the founder of SHRC Ltd which developed advanced e-learning tools and performance management software. He is an experienced HR practitioner and has worked in HR roles in a number of leading multinational organisations including General Electric.