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Why are a few leaders more successful than others? Books on leadership are often either theoretical or conceptual. But leading is action-oriented using knacks to enthuse people to get stellar results. A widely acclaimed hospitality thought leader and a Chief Executive Officer, Vikram Cotah, lets you into his life with simple leadership lessons which made many hospitality establishments successful. E.X.T.R.A. Quotient is the factor in leadership which transforms customer service into emotional hospitality. The book has impactful lessons from Cotah’s decades in hospitality and shows how one can be an effective and emotional leader and thrive in the service business. Whether you are a student, a corporate manager or an entrepreneur looking for insights into emotional service leadership, the Cotah Quotes, Cotah Codes and Coach Cotah Tips will teach you to touch lives and live an enriching leader-life.