NEP Business Communication - B.Com 1st Semester(Paperback, Dr. Vinod Mishra, Dr. Narendra Shukla, Ranjana Patel)
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BUSINESS COMMUNICATION: 1. BUSINESS COMMUNICATION: MEANING, CHARACTERISTICS AND IMPORTANCE 2. PROCESS OF COMMUNICATION 3. TYPES OR FORMS OF BUSINESS COMMUNICATION: VERBAL AND NON-VERBAL 4. BARRIERS TO COMMUNICATION 5. ROLE, EFFECTS AND ADVANTAGES OF TECHNOLOGY IN BUSINESS COMMUNICATION: EMAIL, MESSAGE, VIDEO CONFERENCING AND SOCIAL NETWORKING 6. NON-VERBAL COMMUNICATION 7. EFFECTIVE LISTENING 8. PRINCIPLES OF EFFECTIVE LISTENING/ COMMUNICATION 9. INTERVIEW SKILLS: RESUME AND APPLICATION 10. MODERN FORMS OF COMMUNICATION 11. BUSINESS LANGUAGE AND PRESENTATION 12. WRITING SKILLS 13. OFFICE CORRESPONDENCE 14. REPORT WRITING