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For courses in Performance Appraisal, Compensation Management, and Training and Development. Discover where the real success in business can be found. What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the competition. Performance Management is the first text to emphasize this key competitive advantage, showing students that success in today's globalized business world can be found, not in technology and products, but in an organization's people. The third edition includes updated and current information, and features over forty new cases. New to this Edition NEW! Show the real-life importance: Over Forty New Cases. This edition includes a total of forty-three new case studies. In addition, the Instructors Manual includes approximately four more cases per chapter. NEW! Focus on what matters: This edition has also enhanced the discussions on topics that are becoming more important in today's business world, including: Emphasis on stressing how performance management is relevant to all students, regardless of their major. Increased focus on the interplay between science and practice in regards to performance management.