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Learn how to model, predict, and manage system reliability/availability throughout the development life cycle Written by a panel of authors with a wealth of industry experience, the methods and concepts presented here give readers a solid understanding of modeling and managing system and software availability and reliability through the development of real applications and products. The modeling and prediction techniques and tools are customer-focused and data-driven, and are also aligned with industry standards (Telcordia, TL 9000, ISO, etc.).Readers will get a clear understanding about what real-world reliability and availability mean through step-by-step discussions of:* System availability* Conceptual model of reliability and availability* Why availability varies between customers* Modeling availability* Estimating parameters and availability from field data* Estimating input parameters from laboratory data* Estimating input parameters in the architecture/design stage* Prediction accuracy* Connecting the dots This book can be used by system architects, engineers, and developers to better understand and manage the reliability/availability of their products; quality engineers to grasp how software and hardware quality relate to system availability; and engineering students as part of a short course on system availability and software reliability.