3 Review(s)

This book focuses on the configuration tasks required by administrators to set up Zendesk. It takes a practical approach to the process, which can often take weeks of an administrator's time, and is ordered in such a way that administrators could configure Zendesk at the same time as they read the book. At every step the book outlines the purpose of a feature, and provides advice on situations in which the feature should be configured in certain ways. The book also draws on real life examples of how other customers are using the product.