3 Review(s)

This book guides the reader through the daily functions and responsibilities involved in running a successful hotel. From front desk services to behind-the-scenes tasks, this book explains how different departments work together to provide a smooth and satisfying guest experience. It highlights important areas such as planning, organization, service quality, and internal operations. Readers gain insight into the structure of hotel services, staff coordination, and methods to improve guest satisfaction. The book also touches upon key areas that ensure safety, cleanliness, and efficiency—important aspects of the hospitality industry that often go unnoticed but are vital for smooth functioning. Principles of Hotel Management & Operations is useful for students of hotel management, hospitality trainees, and professionals seeking a basic yet thorough understanding of hotel operations. This book is also ideal for educators and institutions offering hospitality courses.