3 Review(s)

This completely revised second edition of Production and Operations Management is a comprehensive textbook specially designed to meet the needs of management students. Adopting an application-oriented approach to the subject, it explains the various concepts by using illustrations, cases, and exercises. The book provides in-depth coverage of topics such as facility location planning, facility capacity and layout planning, project management, aggregate planning, work design, demand forecasting, and operations scheduling. In addition, contemporary concepts such as e-procurement and operating resource management, multiple-criteria ABC analysis, location planning of foreign facilities, and service quality measurement using the SERVQUAL instrument have also been discussed. The book contains three new chapters on service operations management, outsourcing and off shoring, and total productive maintenance. It explores issues and challenges faced by companies in inventory management, materials requirement planning, Just-in-Time (JIT), supply chain management, and operations strategies in the post-liberalization era. The book aims to provide a step-by-step approach to each topic, particularly those requiring statistical/ mathematical treatment. Salient Features Includes detailed coverage on Bureau of Indian Standards (BIS), Agmark grading, ISO 9000, ISO 14000 and COPC-2000 in the chapter on quality management Provides hands-on applications of various models, such as the transportation model, using MS Excel, MS Project, and SPSS Provides numerous solved examples, classroom-tested cases, and end-chapter problems with critical-thinking elements, interesting activities such as group discussions, and outdoor projects Includes a CD containing MS Excel templates of various numerical examples covered in the book and digital site tours of Hero Honda Motors Ltd, NTPC, JCT Ltd, and the Bangalore International Airport Project.