3 Review(s)

The study was based on user feed back generated through a systematic random sampling survey of users, PDS shop owners, Food Inspectors and Vigilance Committee Members at PDS shop and gram panchayat levels. The objectives of the study were to understand and analyze the effectiveness of the grievance redress mechanism for the PDS. To study the awareness level and the usage of the PDS grievance redress mechanism by the card holders, and to compile the suggestions emerging from the grass root level respondents to improve PDS in general and the grievance redress mechanism in particular.