3 Review(s)

Get past the hype to discover what quality management programs really work Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma. Salient Features  Defines the difference between Quality Control and Quality Assurance, and when to use which, if necessary, or both. Details exactly how to bring quality management to your company and improve the bottom line. Explains how to handle the situation when skeptical employees claim that TQM is just a fad. Teaches root cause analysis for applications in technical and management problems. Uses statistical tools (Pareto optimization and statistical process control) to support quality.