3 Review(s)

The book contain 43 chapters. It has included many case studies wherein organizations are striving for zero defect with minimal or no effect on environment. The book is not supposed to be read in a single sitting, or sequentially only but any chapter depending on the need and interest could be read independently. This is because the chapters are all independent, and sections are just to add to the better organization and easy access. This book is neither a prescription nor an endorsement of any particular methodology discussed in the chapters but just the narration of the journey a few individuals in organizations have undertaken to better tackle the challenges they were facing.