3 Review(s)

Many academic institutions are working to renew administration. They are eliminating unnecessary work, dismantling unproductive policies, and reengineering processes to achieve efficiencies and create a more learner-centered environment. Renewing Administration deals expressly with the administrative dimension of the higher education enterprise: the environment, processes, and tools that make it possible for educators to deliver instruction, for students to learn, and for researchers to produce meaningful scholarship. This volume is organized into three parts: administration, emerging administrative services, and sustaining change. Contributors share current philosophies, concepts, and examples that will enable administrators to create stronger, more vibrant institutions. Sponsored by EDUCAUSE and IBM Contents include: • Capturing the first keystrokes: A technological transformation at the University of Delaware by David P. Roselle & Ginger Pinholster, University of Delaware • Rethinking "rethinking administration": A cautionary tale by Michael Finlayson, University of Toronto • Understanding e-business by Martin C. Clague, IBM • Distributed computing support by Polley Ann McClure, John W. Smith, & Teresa W. Lockard, University of Virginia • The shifting ground between markets and hierarchy: Managing a portfolio of relationships by John C. Henderson, Boston University & Mani Subramani, University of Minnesota • The Colleges of the Fenway by Sister Janet Eisner, Emmanuel College • Transforming student services by Robert B. Kvavik & Michael N. Handberg, University of Minnesota • Transforming research administration by James P. McKee, IBM; Sharon L. Kiser, University of North Carolina, Charlotte; & Russ Lea, North Carolina State University • Transforming human resources in higher education by Thomas R. Connolly, IBM • Agora: Building the campus of the future—today by Bernard W. Gleason & William J. Fleming, Boston College • Partnership for performance: The Balanced Scorecard put to the test at the University of California by Kristine A. Hafner, University of California System • Why some enterprise improvement models have more lasting effects than others by Wendell C. Brase, University of California, Irvine • Managing change in higher education: A leader’s guide by D. Quinn Mills, Harvard Business School & Janet M. Pumo, IBM • Renewal as an institutional imperative by Richard N. Katz, EDUCAUSE & Diana G. Oblinger, IBM