3 Review(s)

Salesforce.com for dummies, 5th edition - more than 165,000 copies sold in previous editions -- is the ideal introductory reference for the world's #1 crm solution. updated and revised throughout to cover the latest updates and enhancements made to salesforce.com. Looking over salesforce Navigating salesforce Personalizing your system Managing accounts Developing contacts Collaborating with chatter Managing activities Sending e-mail Prospecting leads Tracking opportunities tracking products and price books Managing your partners Driving demand with campaigns Driving sales effectiveness with content management Performing fast and accurate support Managing your contact center with service cloud Analyzing data with reports Seeing the big picture with dashboards Fine - tuning the configuration Customizing salesforce with forcecom Extending beyond crm with the platform Migrating and maintaining your data Ten ways to drive more productivity Ten keys to a successful implementation