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Have you ever had one of those “I wish I hadn’t just said that!” moments? In “Say This, Not That,” expert communication trainer Dan O’Connor gives you the words and phrases you can use to effortlessly hit your communication target every time. With “Say This, Not That,” you can skip right to the punch and learn the danger phrases to avoid—the ones that are sabotaging your message, and the power phrases to use—the ones that will enable you to deliver your message with clarity and effectiveness—the ones that will move you to a new communication level and put you in the category of savvy communicator. Furthermore, this program comes complete with quick-reference reminder cards you can refer easily, so you can really make these techniques your own—not just for one enthusiastic moment, but forever!