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Project managers have a lot of sleepless nights. Their deadlines and costs are often out of control; they often fail to deliver systems that meet managers and end-users' expectations. This is especially true with client/server projects, which are notorious for failing to deliver the goods and for costing too much to develop. This guide zeros in on this problem shared by literally thousands of project managers: how to make client/server deliver on time and within budget. This detailed, comprehensive reference provides an overview of project management methods and techniques and provides a systematic approach to software development from initial planning to the final product. The text updates IEEE and ISO standards and includes coverage of client/server technology, detailed discussion of CASE tools, total customer satisfaction techniques and total quality management techniques. The main function of this book is to demonstrate how to manage development of client/server systems, on time and within budget.