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THE ART OF HOSPITALITY CUSTOMER RELATIONSHIP MANAGEMENT: STRATEGIES FOR ENGAGING GUESTS AND BUILDING LOYALTY(Paperback, Mr. Sunder Srinivasan, Dr. Rasika Gumaste, Dr. Prerna Navanand Bhautik)

THE ART OF HOSPITALITY CUSTOMER RELATIONSHIP MANAGEMENT: STRATEGIES FOR ENGAGING GUESTS AND BUILDING LOYALTY(Paperback, Mr. Sunder Srinivasan, Dr. Rasika Gumaste, Dr. Prerna Navanand Bhautik)

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