3 Review(s)

Anyone beginning a benchmarking project will appreciate the quick and easy-to-understand explanation provided in this new book. The first part of the book provides a guide to the language of benchmarking and answers some commonly asked questions including: How does a practice relate to a metric? What are best practices? What is the difference between a benchmarking process and a benchmarking system? What is the benchmarking code of conduct? The second part of the book walks through the three phases of the benchmarking process-Analysis, Discovery, and Implementation-and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map that outlines the entire site visit process. The Basics of Benchmarking will help you: Gain a fast and thorough overview of benchmarking concepts. Put together a benchmarking team and quickly get everyone up-to-speed. Prepare a site visit plan.