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Conducting employee interviews is now a regular activity for human resource professionals and managers. The Interviewer’s Handbook advises on interview techniques for a variety of workplace situations including recruitment interviews, performance appraisals, attendance and absence management, discipline and grievance management and accident investigation. This book offers essential advice on the use of effective questioning techniques and how to get the most out of an interviewee. It provides in-depth guidance on the role that body language plays and examines the significance of listening techniques. The Interviewer’s Handbook also shows how to encourage dialogue and avoid conflict in sensitive situations. Case studies and scenarios are provided throughout to illustrate these vital techniques and how they get the best out of the interviewee and interviewer. With additional advice and guidance on procedures, forms and legal requirements, this is an indispensable guide for any manager wanting to conduct a successful interview. Table of Contents Interview preparation Questioning techniques Types of question Summarizing Intervening Note-taking Communication and listening techniques Effective communication Effective listening Non-verbal communication and body language Non-verbal communication The nature of non-verbal communication Body language Body language and behaviour Interviews Characteristics of a good interviewer Two main interview approaches Ten-point interview checklist The interview process Interview processes Job analysis, design of work and exit interviews Job analysis Job design Quality of working life Job description Personnel specification Job satisfaction Job dissatisfaction Exit interviews Recruitment and selection Producing a staffing plan Methods of selection Recruitment agencies Internet recruitment Performance appraisal Objectives of appraisal Appraisal procedures Principles of performance appraisal Other forms of appraisal Appraisal as a motivator Problems with appraisal Appraisal-related pay Improving the process Attendance and absence management Attendance management Absence investigation Return-to-work interviews Discipline and grievance management Legislation Strategies for prevention Features of a disciplinary procedure Disciplinary offences Unfair dismissal Formal disciplinary procedure Grievance procedure Accident investigation Legislation Accidents at work Policies and procedures Other relevant legislation Useful contacts Bibliography index