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The best-selling guide to Toyota’s legendary business philosophy and production system just got better—updated with important new frameworks and case examples for driving innovation and quality in any business today Since its first publication 17 years ago, The Toyota Way has been helping business leaders learn how to marry lean tools and methods with developing people to meet their key business challenges. This fully revised edition builds on the original 14 management principles that have made it so popular, and includes new case examples from manufacturing and services. The revised model places scientific thinking at the center and explains how Toyota and other companies develop a fact-based way of solving problems in leaders and members at all levels of the organization. Deep observation and experimenting replace theorizing and assuming.