3 Review(s)

Total Quality Management by Dale H. Besterfield, Carol Besterfield-Michna, Mary Besterfield-Sacre, Glen H. Besterfield, Hemant Urdhwareshe, and Rashmi Urdhwareshe a book that aims to enhance the standards involved at every stage in an enterprise. Sustained quality control has become the essence of a good performing organization. The impetus is on improving the level of quality from the lower layers to the higher platforms. The content of the book has been considerably revised, taking the present-day requirements into consideration. Several illustrations from the Indian Industrial scenario are included in the book. The writers have included several competitive questions to assist the students and the job seekers. Some of the new techniques such as the Design For Six Sigma, Improved Failure Mode And Effect Analysis as per the specifications of the Automotive Industry Action Group, and Measurement System Analysis are included in this book. The quality standards like the ISO 9000, ISO 14000, and the TL 9000 are mentioned in Total Quality Management along with all the other aspects of Quality Control. Salient Features Many case studies, including Indian cases and examples, have been added. Pedagogical tools like multiple choice questions, chapter objectives, and summaries have been added. Information about Design for Six Sigma (DFSS) is covered in the chapter on quality by design. Failure Mode and Effect Analysis (FMEA) is revised as per the fourth revision of FMEA manual by Automotive Industry Action Group (AIAG). Measurement Systems Analysis is added in the chapter on statistical process control. Revised updates on quality standards like the ISO 9000 and ISO 14000 series, and other sector specific standards like TL 9000, have been included. New concepts in performance measures like revised criteria for the Malcolm Baldrige Award, Balance Scorecard, etc. have been added. About the Author Dale H. Besterfield is the author of books like Quality Control and Technical Sketching with an Introduction to 2D and 3D CAD: For Engineers, Technologists, and Technicians. Hemant Urdhwareshe has written books like Six Sigma for Business Excellence: Approach Tools and Applications.