3 Review(s)

Designed to cater to the needs of new-age readers for completeunderstanding of the concepts, principles and practice of TQM and by developingthe subject from 'Quality' to 'Total Quality'. Each chapter states itsobjectives before proceeding to discuss the matter threadbare, thereby makingthe book user-friendly. It elaborates the points that are most likely to fulfillreaders' inquiries and needs. A chapter on each of the ISO-9000 Quality Systemshave been included. The overview at the end will leave readers witha lasting impression of what it takes to become a TQM organization.