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From scientific management to knowledge management and from the agile organization to the virtual organization, Des Dearlove describes each idea, shows how it has been applied practically and gives alternative interpretations and definitions from the skeptics. Topics covered include: Balanced Scorecard, Boston Matrix, Core Competencies, Emotional Intelligence, Four Ps of Marketing, The Learning Organization, Relationship Marketing, Scenario Planning, Shareholder Value, Thought Leadership etc. About the Author Des Dearlove is a co-founder of the media content, concepts, and consulting firm, Sun top Media. He writes on business for The Times and other leading business publications. He is also the author or co-author of several business bestsellers including Business the Bill Gates Way, Business the Richard Bronson Way, The Career Adventurer's Field book and is co-editor of The Financial Times Handbook of Management. Table Of Contents Introduction Action Learning Activity-Based Costing Adhocracy Agility Balanced Scorecard Benchmarking Boston Matrix Branding Broad banding Burnout Channel Management Core Competencies Core Values Crisis Management Decision Theory Discounted Cash Flow Downsizing E-Commerce Emotional Intelligence Employability Empowerment Four Ps of Marketing Game Theory Hoshin Kanri Intellectual Capital Interim Management Just-in-Time (JIT) (Kanban) Kaizen (Quality Circles) Knowledge Management Leadership Lean Production The Learning Organization The Managerial Grid Maslow's Hierarchy of Needs Matrix Model Mentoring Outsourcing Porter's Five Competitive Forces The Psychological Contract Re-Engineering Relationship Marketing Scenario Planning Scientific Management Seven S Framework The Shamrock Organization Shareholder Value Strategic Inflection Point Strategic Management Succession Planning Supply Chain Management Team-Working Theories X and Y (and Z) Thought Leadership TQM and the Quality Movement 360-Degree Feedback Time-Based Competition The Transnational Corporation Value Innovation The Virtual Organization Appendix Index