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Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, you can learn to improve relationships to achieve your desired outcomes, perform better at interview and develop your decision making on a day to day basis. Understanding Emotional Intelligence will show you how to: Negotiate more effectively Reduce conflict at work Develop an emotionally aware organization Use EQ as a management strategy Produce an emotionally intelligent CV Increase your self-confidence Including advice on social networking and communication, Understanding Emotional Intelligence provides clear and realistic guidance in a jargon-free way to help you achieve your goals and make the most out of every situation.  About the Author Nielson Kite has been widely published in the media on business topics and recently undertook ground-breaking work for the United Nations" International Trade Centre and the European Union. He is the co-author of Understanding NLP, also available in this series. Frances Kay acts as consultant to specialist firms assisting them in establishing and developing corporate networks and relationships for their business development. She is the editor of The Good Non-Retirement Guide 2012, author of Successful Networking and co-author of Tough Tactics for Tough Times and Understanding NLP, all published by Kogan Page.