3 Review(s)

Make Every Conversation with Your Employee Go Your Way! When it comes to talking to employees about a touchy topic, you may find that you’re at a loss for the right words. With today’s strict laws and legal ramifications for saying the wrong thing, the pressure’s on. This go-to guide will not only show you what to say and how to say it, but also what NOT to say—which is important for every manager to know. No matter what level manager you are, no matter what your industry, you’ll learn to conduct the conversations that you dread the most, including Poor performance Appropriateness Underproductive workers Discipline Leave requests Performance plans Financial allowances Suspensions Combining expert advice, real life scenarios, and practical scripts, Lynne Eisaguirre, founder of Workplaces That Work, helps you talk about all those sticky situations that you dread! About The Author Lynne Eisaguirre is a former practicing employment attorney whose media credits include CNN Headline News, ABC News, Bloomberg TV, U. S. News & World Reports, The Boston Glob, and The San Franctsco, Chronicle, among many others. She presents speeches and workshops on management issues to clients such as Bristol Myers Squibb, Harley Davidson, Sun Microsystems and Southwest Airlines. Table of Contents Introduction Chapter 1: How to Get Your Employees to Do What You Say Managers Have Rights and Responsibilities Require Compliance with Your Directives The Employee’s Side Change Standards and Assignments Require Excellence Managers’ Responsibilities Are You Confrontable? A Step-by-Step Approach How to Manage Your Own Anger Learning to Value the Confrontable Organization Be Honest and Fair Manager’s Role Grounding Yourself Before Talking with an Employee Chapter 2: How to Talk about Poor Performance Setting Objectives One-on-Ones That Work Clarifying Performance Issues Documentation Dos and Don’ts Write Objective Documentation Harnessing the Art of Inquiry Check for Strengths Mismatch The Key to Managing Poor Performance Chapter 3: How to Talk During Challenging Performance Reviews Performance Appraisal Checklist Key Points in Dealing with Difficult Performance Reviews In All Things, Be Fair Examples of Asking for the Employee’s Perspective on the Situation Chapter 4: How to Talk to Lazy, Gossiping, or Sloppy Workers The Ideal Values and Conflicts Talking with Slackers Coaching Sloppy Workers Gossiping Workers Chapter 5: How to Confront Alcohol, Drugs, and Violence at Work Basic Employment Law Principles Warning Signs of Violence Alcohol and Drugs at Work Drug Testing The Bottom Line on Alcohol and Drugs Chapter 6: How to Discuss Leave Requests, FMLA, and Disabilities with Confidence The Leave-Request Minefield General Principles Basic Legal Overview Family Responsibility Discrimination Pregnancy Leave Leave-Request Pointers Chapter 7: How to Talk about Hygiene, Dress, and Hairdos Your Rights and Responsibilities as a Manager Gender Identity General Rules for Talking about Dress or Grooming Issues What If They Resist? Turning Adversaries into Partners Additional Techniques to Use with Angry Employees Chapter 8: How to Respond to Complaints about Discrimination, Threats, Dishonesty or Unsafe Working Conditions