Wired and Dangerous: How Your Customers Have Changed and What to Do About It(English, Paperback, Bell Chip R.) | Zipri.in
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Wired and Dangerous: How Your Customers Have Changed and What to Do About It(English, Paperback, Bell Chip R.)

Wired and Dangerous: How Your Customers Have Changed and What to Do About It(English, Paperback, Bell Chip R.)

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In an era of economic stress rapid change and social networking customers are distracted disgruntled and harder to please than ever. This title provides a tested formula for restoring balance to the customer relationship by establishing what they call 'Service Calm'.